Question 1

How long do your pieces take to make?

Accepted Answer

Each piece is made to handmade order. If you require a rush order please get in touch to discuss.

My gifts such as horseshoes and garters usually ship out within 2-5 working days.

Headwear and veils usually ship out within  in 1-2 weeks.

Bespoke pieces are 2-12 week lead-times depending on what we agree is needed at consultation but can be rushed depending on time of year on request.

I really aim to never say no to anyone xx

Question 2

How Do you ship?

Accepted Answer

I use 3 Royal mail services for shipments
Tracked 48 is an estimated 2 working days service and does not require a signature
Tracked 24 is an estimated 1 working day service and does not require a signature
Special delivery is a GUARENTEED next day service pre 1pm ( except for Saturdays ) and REQUIRES a signature

I offer free tracked 48 or 24 on orders over £50
I do not offer free guarenteed next day delivery

If you need this guarenteed for a Saturday please message me for options as I can offer this in certain circumstances

Unfortunately, I can’t be held responsible for Royal Mail delays or losses. If your postman decides to leave on your doorstep and it is stolen- I cannot control this
If they do not leave it and instead leave a calling card, or fail to leave a calling card- I cannot control this. If they squash a box through your letterbox even though the postage is a parcel- I cannot control this. I always pay for parcels when a box is part of your order.

I can check your tracking and send you the details and am always happy to help but any compensation needs to be taken up via Royal Mail- this is rare but of course can happen

Question 3

Do you ship internationally?

Accepted Answer

I do- again this is via Royal Mail tracked and signed and depends on where to on price. I’ve had to cut all European deliveries since Brexit sadly and I am now unable to ship to Northern Ireland due to a new checking system that has been introduced making this not worthwhile for small sellers. If you have a UK based addresses your item can be sent to instead and brought to your wedding please consider this!

I cannot be held responsible for any taxes or duties on your item- these are imposed by the country the item is shipping to and to be paid by the customer.

Question 4

What is your refund policy?

Accepted Answer

I offer refunds on unsuitable pieces unless they are personalised or bespoke.

Faulty personalised or bespoke items can of course be refunded on discussion.
Please return your item within 7 days of receipt in original box/packaging and drop me an email regarding this in advance

I do not cover return postage sadly. I would recommend you return via a tracked service in order to ensure you are covered as I can’t be responsible for it going missing. Please read my delivery FAQs for this also

Question 5

What about if I want  a few changes? Like a different colour?

Accepted Answer

This can usually be accommodated! Not everything slightly different has to be bespoke or requires consultations. As I make everything by hand, I can usually make some tweaks. Drop me an email about what you need, I always aim to please!

My gifts can also be modified in terms of colour, beading etc

Question 6

How much does a bespoke piece cost?

Accepted Answer

Bespoke starts at £185 and this includes your consultation(s) I do not charge for consultation but only offer these for customers who intend to order. Consultations can be in person or virtual. Please head to my bespoke page to read more about the process.

I am always happy for you to arrange to see me at a wedding fair to try on pieces or to pop to my studio on a woking day in my hours of 10-3pm to quickly try on something you would like to order.

I tend to not do bespoke gifts unless part of a bigger order, but items like horseshoes using your own horseshoe or garters using your own fabric are possible if you can send it to me. Tweaks in colour etc can be accommodated via a messaged and don't tend to result in price differences

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Question 7

Do you copy items I have seen elsewhere?

Accepted Answer

I am afraid I would never copy something another artist/designer has lovingly designed themselves, I would hate this to happen to me. But I do love to see your Inspo boards and coupled with my own samples and materials we always come up with a fabulous design!

FAQ's

How long do your pieces take to make?

How Do you ship?

Do you ship internationally?

What is your refund policy?

What about if I want a few changes? Like a different colour?

How much does a bespoke piece cost?

Do you copy items I have seen elsewhere?

Let's Create Something Meaningful

Get in Touch

Join our mailing list

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FAQ
Shipping
Returns
Contact

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Bespoke
Hen Parties Workshops
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FAQ's

How long do your pieces take to make?

How Do you ship?

Do you ship internationally?

What is your refund policy?

What about if I want a few changes? Like a different colour?

How much does a bespoke piece cost?

Do you copy items I have seen elsewhere?

Let's Create Something Meaningful

Get in Touch

Join our mailing list

Useful Info

FAQ Shipping Returns Contact

Explore

Shop Bespoke Hen Parties Workshops Journal Studio

Social

FAQ
Shipping
Returns
Contact

Shop
Bespoke
Hen Parties Workshops
Journal
Studio